Its key functions are to make regulations and policies that govern broadcasting and telecommunications; issue licenses to providers of telecommunication services and broadcasters; monitor the environment and enforce compliance with rules, regulations and policies; hear and decide on disputes and complaints brought by industry or members of the public against licensees plan, control and manage the frequency spectrum and protect consumers from unfair business practices, poor quality services and harmful or inferior products.

The Authority is also responsible for ensuring that relevant and appropriate broadcasting services are extended to all citizens.